8k84 Privacy Policy

8k84 uses the personal information we collect for clearly defined, legitimate purposes that are directly connected to the provision of our online gaming services to Filipino players. The primary purpose is account administration — processing your registration, verifying your identity, managing your login credentials, and maintaining the integrity of your account throughout your membership. Your data also enables us to process deposits and withdrawals, confirm transactions in Philippine Peso, and resolve any payment disputes or discrepancies that may arise.

We use your data for platform security and fraud prevention, including detecting unusual login activity, identifying multiple accounts registered to the same individual, and flagging transactions that may indicate money laundering or other prohibited conduct. Usage data and betting history are analysed to support our responsible gaming programme — allowing us to identify potentially problematic patterns and, where appropriate, proactively reach out to affected members with support resources. We may also use your contact details to send you important service communications, such as account notifications, policy updates, and identity verification requests.

Where you have opted in, 8k84 may use your data to send promotional communications about bonuses, new game releases, and platform updates that may be of interest to you as a registered Philippine player. You can withdraw your consent to marketing communications at any time by contacting our support team. We do not use your personal data to make fully automated decisions that produce significant legal effects on you without human oversight, and we do not sell or rent your personal information to any third party for their own marketing purposes.

All personal data collected by 8k84 is stored on secure servers protected by industry-standard technical and organisational security measures. We implement SSL/TLS encryption across all data transmitted between your device and the 8k84 platform, ensuring that your account credentials, payment details, and personal information cannot be intercepted during transmission. Sensitive data at rest — including payment information and identity documents — is encrypted using strong cryptographic standards and access is strictly limited to authorised personnel on a need-to-know basis.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required to meet our legal obligations, resolve disputes, and enforce our agreements. When data is no longer required for any of these purposes, it is securely deleted or anonymised in accordance with our internal data retention schedule. 8k84 conducts regular internal reviews of its security infrastructure to identify and address potential vulnerabilities, and we take prompt corrective action whenever a risk is identified.

In the event of a data security incident that may affect your personal information, 8k84 will notify affected members within a reasonable timeframe and provide clear guidance on the steps you can take to protect yourself. While we take all reasonable precautions to protect your data, no digital platform can guarantee absolute security, and members are also responsible for keeping their own login credentials confidential and their devices free of malware. If you suspect your account has been compromised, please contact our support team immediately so that appropriate steps can be taken to secure your account.

As a registered member of 8k84, you have meaningful rights over the personal information we hold about you. You have the right to access the personal data associated with your account at any time by submitting a request to our support team — we will provide you with a copy of the data we hold within a reasonable timeframe. If any of your personal details are inaccurate or out of date, you have the right to request correction, and we will update your records promptly upon verification of the change.

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and no other legal basis applies, or where you believe the data has been processed unlawfully. Please note that certain data may need to be retained to comply with legal obligations — such as anti-money laundering record-keeping requirements — even after an account is closed, and in such cases we will inform you of the specific retention period that applies. You also have the right to restrict processing of your data in certain circumstances, such as while a dispute regarding accuracy is being resolved.

To exercise any of these rights, please contact the 8k84 support team with a clear description of your request and sufficient information to verify your identity. We aim to respond to all data rights requests within 30 days. If you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority applicable in your jurisdiction. 8k84 is committed to responding to all data rights requests fairly, transparently, and in accordance with applicable regulations.

8k84 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable regulations, or the services we offer to Philippine players. When a material change is made to this policy, we will update the "Last updated" date shown at the top of this page and, where the change is significant, we will make reasonable efforts to notify registered members via the email address on file. We encourage all members to review this policy periodically to stay informed about how their personal information is being handled.

Your continued use of the 8k84 platform after any update to this Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any changes to the policy, you should discontinue use of the platform and may request closure of your account in accordance with the account management procedures described in our Terms and Conditions. This Privacy Policy should be read alongside the Terms and Conditions and Responsible Gaming guidelines, which together form the complete framework governing your use of 8k84.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 8k84 handles your personal data, you can reach our support team by email at [email protected] (plain text — do not use mailto links). Our team is available to assist you and will respond to all privacy-related enquiries within a reasonable timeframe. We are committed to handling your personal information with transparency, integrity, and the highest standards of care, in keeping with the trust you place in 8k84 as your preferred online gaming platform in the Philippines.